Scan to computer is currently unavailableĪ wrench means a problem was found and fixed.Īn exclamation mark means a test failed and was skipped.Īn X indicates the printer has a problem. HP Print and Scan Doctor can help with the following printer issues:Īn error occurred communicating with the scanning deviceĪn error occurred while communicating with the HP imaging device If there is a connection problem, follow the instructions in the tool.ĭepending on the problem, click either Fix Printing or Fix Scanning, and follow the instructions HP Print and Scan Doctor provides. If there is a connection problem, follow the instructions in the tool. If your printer is not listed, turn it on and click Retry. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. Learn more here Run HPPSdr.exe from the download location on your computer. Mac: Use Diagnose & Fix through HP Smart.

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